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Pricing, housing, your account: find the information you need to move forward with Toppla.
For example: invoices, coverage, password
All questions
41 answers
Puis-je verser directement le montant de ma PEEC / 1 % logement à mes salariés ?
Non, vous ne pouvez pas verser directement le "1% logement" Ă vos salariĂ©s sous forme de prime ou de complĂ©ment de salaire.Pour vous libĂ©rer valablement de votre obligation de PEEC, la loi prĂ©voit des modalitĂ©s strictes d'investissement. Deux options majeures s'offrent Ă vous :Le versement Ă un organisme collecteur agréé : Vous versez vos fonds Ă Action Logement Services. Câest ensuite cet organisme paritaire qui octroie des aides Ă vos salariĂ©s. Les "investissements directs" de l'employeur : Le droit vous autorise Ă rĂ©aliser des investissements au profit de vos salariĂ©s, mais exclusivement sous forme de prĂȘts rĂ©glementĂ©s pour le financement de leur rĂ©sidence principale (construction, acquisition) ou via la construction directe de logements locatifs sociaux par votre entreprise. Ces investissements doivent faire l'objet de contrats et de dĂ©clarations spĂ©cifiques.
Read the full guideLâavantage logement augmente-t-il le salaire brut ?
Non. Le salaire brut nâest pas modifiĂ© quand la redevance du salariĂ© est supĂ©rieure ou Ă©gale Ă la valeur forfaitaire de lâavantage, Dans ce cas, aucun avantage en nature nâest rĂ©intĂ©grĂ© dans lâassiette des cotisations.
Read the full guideQue risque un employeur qui loge un salarié sans le déclarer sur la fiche de paie ?
Un redressement Urssaf et, selon les cas, une qualification de travail dissimulé, avec une indemnité forfaitaire de 6 mois de salaire pour le salarié.
Read the full guideConfigure notifications
Vous pouvez choisir quels emails et notifications push vous recevez dans ParamÚtres > Préférences.Lire le guide complet
Read the full guideInvite a new team member
AccĂ©dez Ă la page Ăquipe, cliquez sur le bouton "Inviter un membre" en haut Ă droite et saisissez son email.Lire le guide complet
Read the full guideHow do I add a user?
Un administrateur peut inviter un membre depuis ParamĂštres puis Ăquipe. Choisissez le niveau dâaccĂšs adaptĂ© avant dâenvoyer lâinvitation.GĂ©rer mon Ă©quipe
Read the full guideWhere can I find my invoices?
Vos factures sont disponibles dans la section Abonnement des paramĂštres, sous l'onglet Factures.Voir mon abonnement
Read the full guideHow do I change my password?
Pour changer votre mot de passe, allez dans les paramÚtres de votre profil, section Sécurité.Ouvrir mon profil
Read the full guideWhat is the fee rate on payment flows?
3 % HT, frais bancaires inclus, sur les flux financiers pris en charge.Simuler mon budget
Read the full guideMonthly payment or payment for the whole period?
Les deux cadences sont possibles selon votre accord avec lâhĂ©bergeur. Le taux global des frais Toppla reste identique ; le nombre de transactions varie selon la cadence choisie.Consulter les tarifs
Read the full guideWhat VAT applies?
Elle ne s'applique pas aux loyers et charges reversés à l'hébergeurs sauf si ils s'agit d'hébergeurs hotelliers ou sur des services annexes proposés par l'hébergeurs (blanchisserie, petit déjeuner...)Consulter les tarifs
Read the full guideWhen are search fees charged?
Uniquement si la recherche Toppla est demandée. Ils sont facturés une seule fois, à hauteur de 100 ⏠HT par collaborateur, quelle que soit la durée.Consulter les tarifs
Read the full guideDoes the employer have to cover 100%?
Non. Elle peut ĂȘtre infĂ©rieur Ă 100 % en fonction de la rĂ©glementation appliquĂ©e au traitement de l'avantage logement. La part salariĂ© est alors visibie sur la fiche de paie.Consulter les tarifs
Read the full guideWhat exactly does the company pay?
L'entreprise paie l'abonement et les frais Toppla puis le montant du logement (loyer, charges et eventuellement services). L'entreprise peut décider de faire participer le salarié au coût du logement selon le traitement de l'avantage choisie et les rÚgles ursaff : avantage en nature, primes, indemnités...Consulter les tarifs
Read the full guideEdit company information
Only administrators can edit the SIRET number or address in the âMy Companyâ section.
Read the full guideUse global search
Use the search bar at the top (or Ctrl+K) to quickly find members, pages or help articles.
Read the full guideWhy ask for my contact details?
Onboarding · Profile
Your role personalises the dashboard: a CFO sees financial simulators first, while an HR director sees employer branding tools. Your phone and LinkedIn remain private, visible only to the Toppla support team and your organisation. You can edit or delete them at any time in My Settings > My Profile.
Open this featureHow does company search work?
Onboarding · Company
Toppla queries the official INSEE SIRENE API to retrieve your SIRET, intra-community VAT number and registered address automatically. If your company is missing â for example, recently created or entered with a partial name â enter it manually and complete legal information later in My Settings > My Company. Company size helps tailor employee features such as housing volume and team management.
Open this featureWhat does this choice change?
Onboarding · Goal
Your selected role determines highlighted dashboard modules. Employers see contribution simulators, employee housing management, employer branding and requests. Providers see the company request marketplace, properties, proposals and alerts. Switch at any time in My Settings > My Profile. Existing data is preserved.
Open this featureHow are your needs used?
Onboarding · Requirements
Your priorities help highlight relevant dashboard modules, recommend templates and resources, and adapt default notifications and emails. The âAnother needâ field is read by our product team to prioritise the roadmap. Add or remove needs at any time in My Settings > Preferences.
Open this featureWhat role do invitees receive?
Onboarding · Team
By default, members invited at this step join as Viewers, with read-only access to all organisation modules. Change roles at any time in My Settings > My Team: Viewer (read-only), Member (edit operational modules) or Administrator (full management, including invitations). Invitees receive an activation link valid for 7 days.
Open this featureUnderstand estimated savings
Dashboard
Displayed savings come from your simulations (rent, contributions, tax). With one simulation, it is that simulationâs estimate. With two or more, the main figure is an average of your latest reports.
Open this featureUnderstand the compatibility score
Proposal · Scoring
Le score de compatibilitĂ© synthĂ©tise la correspondance entre le logement proposĂ© et la demande entreprise. âą Localisation : distance entre le logement et le centre de la zone recherchĂ©e, comparĂ©e au rayon demandĂ©. Les accĂšs proches peuvent amĂ©liorer le score. âą Logement : type de bien, capacitĂ©, Ă©quipements et qualitĂ© des photos. âą Prix : Ă©cart entre le tarif proposĂ© et le budget prĂ©vu par collaborateur. âą FlexibilitĂ© : durĂ©e minimale, acceptation des missions courtes et conditions associĂ©es. Le score global est une synthĂšse sur 100. En aperçu admin, il peut ĂȘtre recalculĂ© Ă la volĂ©e avec les donnĂ©es disponibles pour Ă©viter un ancien snapshot de scoring.
Open this featureUnread matches
Marketplace · My alerts
Total count of requests matching your alerts that you have not viewed. A match becomes read when you click View in an alertâs recent matches. Matches also appear in the notification centre and by email at the frequency configured by Toppla (default: every match).
Open this featureProperty types
Marketplace · My alerts
List the types you want (e.g. âstudio, t1, t2â, âhouseâ, âcolivingâ). Matching ignores accents and case and accepts partial matches in both directions. Leave empty to match all types. âStudio Parisâ matches âstudioâ; âBright T2 flatâ matches ât2â.
Open this featureTarget net rent
Marketplace · My alerts
The amount you actually receive (rent + utilities) after Toppla provider commission, Stripe and payout fees. Matching automatically applies a â20% tolerance (configurable by admins): a request at 80% of your target still triggers a notification. The request budget is converted to your net amount using reverse V2 pricing.
Open this featurePotential annual savings
Simulators · Comparison
Indicative estimate based on employees covered, average monthly cost and theoretical optimisation. Formula: annual savings = employees Ă monthly cost Ă 12 Ă optimisation rate Ă diversity multiplier. Exact values update dynamically when you change inputs on the Comparison page.
Open this featureOptimisation score (0â100)
Simulators · Comparison
A composite score across four dimensions: budget (0â35), headcount (0â25), diversity of sites/property types (0â25), and housing programme maturity (0â15). Detailed values appear on the Comparison page based on your entries.
Open this featurePrice suggestion based on area and features
Property proposal
This amount is calculated from median rents in the requested area, adjusted for your propertyâs features (type, capacity, amenities, etc.). It aligns with the companyâs stated budget and is a guide, not a requirement. You are free to offer a different amount. Staying close to the suggestion may improve your price compatibility score.
Open this featureMonthly rent (excluding utilities)
Property proposal
Rent excluding utilities is your net rental income without recurring costs (water, shared electricity, building charges, etc.). This base is used to calculate Toppla commission and your provider net amount. Enter recurring charges separately below; do not include them here.
Open this featureMonthly utilities
Property proposal
Recurring charges cover building service charges, fixed utility charges, shared water and electricity, refuse collection, etc. â everything other than rent itself. They are charged to the tenant in addition to rent but are NOT included in your Toppla commission calculation. Net provider amount = rent + utilities (the base is guaranteed after commission, Stripe and payout fees).
Open this featureMonthly total (rent + utilities)
Property proposal
Monthly total = rent + utilities. This is the guaranteed NET amount after Toppla commission, Stripe and payout fees (V2 pricing adjusts the company invoice to keep this net amount fixed). It is also used for price compatibility: Toppla compares the total with the per-employee budget in the request. A closer total means a better match.
Open this featureFee acknowledgement
Property proposal
Ticking this box confirms you have reviewed the Pricing tab (right panel) and understood the breakdown: estimated net payout â what you actually receive, guaranteed at rent + utilities; Toppla fees â provider commission including VAT; Stripe fees â a variable percentage plus a fixed per-transaction amount. Once confirmed, you can continue.
Open this featureHow does an invitation work?
Settings · Team
The invitee receives an activation link valid for 7 days. They set a password and join your organisation with the chosen role. Until activated, they appear without a Confirmed badge. You can resend the invitation from their member row.
Open this featureThe Confirmed badge
Settings · Team
The green Confirmed badge means the member activated their account (email verified and password set). Without it, the invitation is pending. Unconfirmed members count towards your subscription quota but cannot log in until activation.
Open this featureChoose the right role
Settings · Team
Roles determine what members can do. Admin: full control of members, billing and API keys. Manager: requests, properties and proposals. HR: employees and housing requests. Accounting: invoices and subscription. Developer: Connect, API keys and integrations. Viewer: read-only access. Change roles from the member row; permissions update on their next action.
Open this featureWhy a Developer role?
Settings · Team
The Developer role is for technical integrators connecting PMS, CRM or property hubs through Connect. They can manage API keys and access technical documentation without accessing billing, members or operational data. It suits external providers: the scope is strictly technical and auditable through API key logs.
Open this featureWhere can I find my Ubiflow credentials?
Connect · Ubiflow
Log in to espace-dev.ubiflow.net and open Settings > API. The 4 values (client_id, client_code, client_login, client_secret) are listed there. If the section is missing, ask your Ubiflow contact to enable access â it is free, on request.
Open this featureHow is my client_secret protected?
Connect · Ubiflow
The client_secret is transferred over HTTPS and encrypted in the database using pgcrypto. It is never displayed in plain text after saving; Toppla decrypts it only for server-side Ubiflow API calls. If in doubt, regenerate it in Ubiflow and enter the new value here; the old secret is revoked in Ubiflow.
Open this featureWhich sync frequency should I choose?
Connect · Ubiflow
Manual: start sync from Connect as needed, ideal for testing or stable portfolios. Every 6 hours: recommended for frequent listing changes. Every 24 hours (default): covers 95% of uses, keeping properties up to date in the morning and early afternoon. Change frequency at any time from the Ubiflow card in Connect.
Open this featureWhat does Test connection do?
Connect · Ubiflow
Before saving, Toppla calls the Ubiflow API to verify all 4 credentials and check that your account exposes properties. If it fails, check client_code case (the âagâ prefix is required), copy client_secret directly from Ubiflow without extra spaces and retry.
Open this featureStill have a question?
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