Toppla

How can we help you?

Your questions.
Clear answers.

Pricing, housing, your account: find the information you need to move forward with Toppla.

For example: invoices, coverage, password

All questions

13 answers

What exactly does the company pay?

The company pays the subscription and Toppla fees, then the housing amount (rent, utilities and any services). It may decide to ask employees to contribute to housing costs depending on the chosen benefit treatment and URSSAF rules: benefit in kind, bonuses, allowances, etc.

View pricing
Does the employer have to cover 100%?

No. Coverage may be below 100%, depending on the regulations governing the housing benefit treatment. The employee contribution then appears on the payslip.

View pricing
When are search fees charged?

Only if you request Toppla’s housing search service. A one-off fee of €100 excluding VAT is charged per employee, regardless of the duration.

View pricing
What VAT applies?

VAT does not apply to rent and utilities passed on to providers, unless they are hotel operators, or to additional services offered by providers (laundry, breakfast, etc.).

View pricing
Monthly payment or payment for the whole period?

Both schedules are possible, depending on your agreement with the housing provider. The overall Toppla fee rate stays the same; the number of transactions varies with the payment schedule.

View pricing
What is the fee rate on payment flows?

3% excl. VAT, including bank fees, on covered payment flows.

Simulate my budget
How do I change my password?

To change your password, go to your profile settings, in the Security section.

Open my profile
Where can I find my invoices?

Your invoices are available in Settings, under Subscription, in the Invoices tab.

View my subscription
How do I add a user?

An administrator can invite a member from Settings, then Team. Choose the appropriate access level before sending the invitation.

Manage my team
Invite a new team member

Go to the Team page, click “Invite a member” in the top right and enter their email address.

Read the full guide
Configure notifications

You can choose which emails and push notifications you receive in Settings > Preferences.

Read the full guide
Use global search

Use the search bar at the top (or Ctrl+K) to quickly find members, pages or help articles.

Read the full guide
Edit company information

Only administrators can edit the SIRET number or address in the “My Company” section.

Read the full guide

Still have a question?

Tell us about your situation. The Toppla team will help you take the next step.